Ian Valenzuela

Review of Larry H. Miller Hyundai (South...

They work hard to find you the car that matches yo...

They work hard to find you the car that matches your needs. After the sale, however, the hard work just stops.

We bought a late model car, very nice, very dependable, just what we were looking for. But, we noticed, minimal attention was done to the detailing, and it was pretty dirty. More seriously, a couple of parts were missing. We were assured they would take care of it right away. The salesman said he would do it before closing. But closing came around, and he wasn't there, and the finance guy had no idea what we were talking about.

I was literally ghosted by my salesman, he never returned calls. Eventually, I found out he quit. And no one in the sales department was willing to take ownership of this. Or even return calls. I have logged my calls, I've literally called them 8 times about this in the month since we bought the car, and exactly ONCE has someone returned my call. I get the runaround, oh that guy? He's not in. Oh that lady? No she's from another store. Oh him? Huh, he was just here but he's not here - I'll have him call you back. Spoiler alert: he didn't call me back.

I escalated to a manager. He said, "I'm so sorry you've been treated this way. I promise I will get back to you on this by the end of the day." The next day (ha ha I actually expected him to call me back but of course he didn't), I called him back, and he said "Oh we'll have to order that part." I said fine, let me know. Two weeks later, zero communication. I called back, he's not in. The lady I talked to? She said she'd call me back that day. She didn't.

These people over promise, and under deliver.

They will do anything for you before the sale. They will do nothing for you after the sale. I cannot recommend them to you.

Edit: Thanks to the manager for the reply below. I called the number listed, and left a message. Would you believe, he did not call back! Hahahahaha! I almost feel like I'm being pranked at this point. Anyway, I reiterate, these guys absolutely do not return phone calls, do not want to hear from you after the sale. So, they won't fear from me next time I am in the market for a car.

Final edit: Val did call me back two days later. The part we needed was eventually installed and seems to be working fine. It took a while, but it did get done. Just be warned: don't expect them to hustle for you after they have your money.