If I could rate lower than 1 star I would! We pur...

If I could rate lower than 1 star I would! We purchase their vent free gas logs and used them for one winter (not daily, just occasionally to take the chill out of the room). By the next winter, they would not work! I have talked to customer service multiple times and have tired everything they ask me to do! I wish I had check their rating before we purchase them. Lesson learned!!!!!