Rob DeMara

Review of Russels Heating and Cooling

You are obviously doing the right things, for the ...

You are obviously doing the right things, for the right reasons, and doing them the right way based on my recent experience.
So, I expected I was getting new duct work. That s what Andrew, David, Jerry, and I discussed when my wife and I committed to the work.
However, when Matt and Isaiah arrived on Monday (Apr 12, 2021), I soon discovered that I was getting a fully optimized HVAC system that leveraged my current 3-ton split system. They assessed each room supported by the system to balance airflow throughout the house. They assessed the return air system where they discovered return air was undersized since it was designed for a 2-ton system. They replaced that too. They added an addition return air in the room over garage to increase air volume to the system. This will pull hot summer air from the room over the garage, which will dramatically reduce the heat buildup and enable the window A/C unit to get some relief during hot summer months.
In terms of value, I couldn t be happier or more surprised by what Russell did for my family. But there s something else that runs deeper
Andrew, David, Jerry, Matt, and Isaiah were all aligned, focused and anxious to solve my problem the problems I knew about and the ones I didn t know I had. Each one approached their work with energy, persistence, and care combined with unquestioned knowledge of what needed to be done. And all were happy to do it. There was a noticeable confident humility in each of them.
None of this happens by accident. It s too pervasive. It s too consistent. It s too excellent. It must be intended and it must be a singular focus of the leadership team for this to happen. Once an organization determines what performance really is, then all things align to make it happen. Russell has figured it out. Russell knows what they want to be and all things, from my perspective, are aligned to make it happen.
Congratulations for cracking the code on how to do the right things, for the right reasons, and do them the right way. Congratulations for recognizing, recruiting and developing talent such as Matt and Isaiah. They are truly terrific, happy, hard-working, smart, caring. They would be referred to as "unicorns" in many organizations. I suspect recruiting, developing, and retaining top talent is also intentional. I m almost sorry I don t have more for them to do. But when I do, Russell will be the first ones I call.