Dana J

Review of Courtyard by Marriott Richmond...

My room flooded! 3am in the morning on my way to t...

My room flooded! 3am in the morning on my way to the bathroom and there s water all over the floor! And a good portion of the carpet was soaked! I spoke with young lady at the front desk. She made a ticket so that the manager could address the matter. I spoke with the General Manager, Duncan Oburu. He apologize several times for the inconvenience and offered something from the store. Because I used Booking.com there wasn t anything he could do. Outside form this horrible night, Duncan attitude towards the situation was magnificent! He carful explained the refunding process, his rates and more. I enjoyed talking with him more than I enjoyed the stay. I would definitely come back again just based off the GM, Duncan.