Went to refinance home loan. Loan officer didn't ...

Went to refinance home loan. Loan officer didn't even bother to walk us to his desk. he stood over us at the lobby, smacking his gum, as he explained since our home was in Kalihi we wouldn't qualify for a "traditional refinance". He handed us his business card and told us to contact him. The very same day we went to First Hawaiian and were treated completely different. The loan officer wrote down our names, looked at our documents that we had with us, and explained all the different rates currently available. Needless to say we went with the latter and have had our refianance loan approved. I suppose the $70,000 Bank of Hawaii could have made off our loan just wasn't enough to provide us with an ounce of good customer service.