Laura I Buchanan

Review of Keffer Volkswagen

My wife bought a Nissan Pathfinder from this deale...

My wife bought a Nissan Pathfinder from this dealership last year and unfortunately had a difficult experience. She test drove the vehicle and felt that it was very loud on the highway. She was told that this was because it has a continuous transmission engine, which are typically louder in nature. Being unfamiliar with these newer engines, she trusted the salesman that this was a normal noise, and bought the vehicle because everything else about the Pathfinder was perfect. After driving the vehicle for a couple months, I realized that there was no chance this loud noise was normal. I was very skeptical about this dealership, so I took the car to an actual Nissan dealership to get it looked at. $700 later and the vehicle is silent and runs perfectly, so clearly this was an issue from when it was sold to us, unrelated to the engine, which is what the salesman tried to attribute the noise to. When I spoke with a manager about the issue, I was told that nothing could be done because of the timing of the complaint months later, and because we didn't bring it back to their dealership to get it looked at. I tried to explain that the timing was delayed because initially we trusted this salesman that it was normal for the engine to be loud, and also why we took it to a different dealership because it was clear to us that the maintenance and sales teams at Keffer VW did not find this to be an issue when it was on the lot. Unfortunately, did not find this to be a reasonable explanation and said nothing could be done. We do love our vehicle now, but we wish we would've been more cautious when trusting the team at this dealership.