I'm outstandingly shocked at how insanely bad this...

I'm outstandingly shocked at how insanely bad this company is with dealing claims - I'm waiting now since 5 months for my money. A car insured with their company drove against my car and it was 100% his fault and I have proof of that! However, they say that I'm 50% at fault WITHOUT even investigating the witness! I call them twice every week to just get some overview and nothing has happened yet even though 5 MONTHS have passed. Instead, they break my right to privacy by sending my private information to strangers, trying to keep the money from students (me) and never inform me about anything. The only way I got information is when I spend a great amount of my private time. Not once I got a call from them, even though I asked a dozen times for that. I've tried being patient and working with this bad service, but nothing has come from them since those 5 months! I will search for legal aid because this is UNACCEPTABLE!