We had placed an order and The Bear Factory made a...

We had placed an order and The Bear Factory made a mistake. Both Keia and Hannah worked quickly, efficiently and most importantly, in a friendly manner to get the issue resolved in a satisfactory manner! Thank you!
They have the best customer service! Every time I call I always hang up with a smile on my face!
I have even gotten a hand written note in my order! It's the little things! Keep up the great work!