Miranda M

Review of San Tan Honda

I bought a vehicle from AutoNation Honda in Chandl...

I bought a vehicle from AutoNation Honda in Chandler about a week ago and it was a great experience overall. Richard Ouelette was our sales person and I really appreciated his down to earth, straightforward approach. I didn't feel pressured at all, which was not the case at the two other dealerships I visited in the area.

Richard waited at the dealership with us until after midnight when we finally finished signing all the paperwork. Also, my license plates were stuck on my old car because of some really rusty bolts and we could not get them off. Richard went through the trouble of having one of the guys in the service shop get the license plate off so I could try to get a refund from the state I moved from. He didn't have to do this, it was after I had already bought the new car, but he did it anyway.

I did feel like the finance team was a lot more salesy than my actual salesperson, which I didn't love. The first finance guy I met with was David and I liked him, but then I met with a second guy when I had to make a change to my warranty and he wouldn't let up. It took more than an hour to make a change I thought would take a few minutes. It wasn't enough to ruin the experience for me or to knock off a whole star, but it's worth noting.