I've been going to this consulate for emergency pa...

I've been going to this consulate for emergency passport renewals since moving from Canada to Los Angeles 25 years ago, and I've never had anything but a great experience. Chantal is usually the person I deal with and I've never ever experienced anything but kindness, respect and great efficient service. In and out in less than 15 minutes. For people who are not 100% satisfied I have to wonder whether you showed up w/o calling beforehand to find out whether they can handle your request and if so, what documents are needed to process your request. If you do your homework before you arrive, the experience will be much better in my opinion.