Never in my life have I dealt with a tech support ...

Never in my life have I dealt with a tech support company who "will call you back" during the MIDDLE of the day. I called at 12 PM & the following day at 1 PM have YET to recieve a call back. The whole idea that there's a call back system is BAFFLING to me. You wouldn't be calling a tech support company if it wasn't an emergency, and the "well call you back" is like a slap in the face. Covid or not this is unacceptable.