Management needs to do a better job. Leasing offic...

Management needs to do a better job. Leasing office very courteous and professional. I have been complaining of a smoker for the last five and a half months. NOTHING has been done to improve my husband and I's living situation here. One of the leasing agents attempted to address this situation but had to turn control over to the The Community Manager, Patti Quinsay. Patti told me in an email four months ago that we "lived in a smoking building". This entire property is non-smoking, something that the Community Manager should be aware of. I'm not sure about most people but we prefer to not have our neighbor smoking so much inside of their apartment that our laundry room smells of the smoke, we cannot open our windows if the neighbor is home and I've had to tape over the old phone jack just to prevent the smell from coming into our place. If we leave clothes in the dryer, they have to be rewashed due to the smell. I have sent repeated emails to Patti over the last three weeks and have yet to receive a reply. Courtesy patrol just simply knocks on their door and that is the extent of what they can do here. I've contacted corporate but even corporate doesn't return phonecalls. We're pretty frustrated at this point and The Fillmore Center needs to get this issue resolved.