Horrible customer service. I spoke with an agent D...

Horrible customer service. I spoke with an agent David A. via chat and he was beyond disrespectful to a prospective student. I asked a very simple question that obviously I needed assistance with, and he was so lazy and just directed me to the basic tuition fees page. Um, no. Not what I asked. I asked for the TOTAL ESTIMATE OF A PARTICULAR PROGRAM. How dare you put it back on me? YOU are a customer service agent, YOU ARE supposed to answer the question for me, not direct me to some lousy page I've already looked at 100 times. Why do you think I reached out to live chat in the first place? CLEARLY not for you to direct me to a page I've seen. If this is the type of person Academy of Art employs, major failure in my eyes. Just this experience alone will ensure I never consider this place again and I will be happy to let my other peers know that their interest in this University is a mistake. Disgusting.