Stephanie Lusk

Review of Stow Lake Inc

The communication of the people work on getting pe...

The communication of the people work on getting people on and off the boats is horrible. First, there was confusion as to who was supposed to get which boat. Two families who were sitting WELL far away ended up getting the family boats before us, when we had waited in the designated area that one of the people told us. What I also surprused about was how one of the attendants was not shy to air his gripes and grievances to any customer who was standing there. It made standing there waiting feel awkward.

Once we did get our boat, all we were told was "stay away from bushes and trees, and see you back in about 45 minutes to an hour." We had to figure out 100% on our own how the boat steered, which ended up causing the whole experience to be more frustrating than it was enjoyable. I don't expect a whole lesson about how the boat works, but a simple explanation about how to direct the thing would have been helpful. After about 20 minutes and an unpleasant encounter with a low hanging tree, I started to figure out how to navigate the boat for our party for the remainder of our journey.

Upon arrival, we were then told that since there were some leaves in the boat that we had to pay a $5 fee, which I (begrudgingly) paid. But more importantly, when I got my daughter out the boat I noticed that her whole back was covered in white paint flakes! I then had my fiance look at my back, and behold I had it too.

Long story short: I found out after this (awful) experience that many other families have expressed problems similar to ours when it comes to how horrible the family boats function. If you do decide to give your money to this poorly run establishment, I HIGHLY suggest not using the larger boat and instead opting for two smaller ones.