My husband and I had booked a night away at The Ga...

My husband and I had booked a night away at The Gallivant for our wedding anniversary. We went into lockdown before our stay and we had to cancel our reservation. The Gallivant, despite cancelling more than 7 days before our stay (therefore within our Terms and Conditions) refused to refund us for 3 months. I appreciate that lockdown was difficult for small businesses but not once did the hotel ask our situation. This caused us huge amounts of stress as no date was provided regarding our refund and the process was not transparent. Although The Gallivant have refunded our stay, I have since read on social media that they used lockdown to refurbish the hotel. Their behaviour is not representative of the service I d expect to receive from a luxury boutique hotel and we will not be rebooking. I hope that other people s experience of The Gallivant was and will be better than ours. Those booking stays during this period should be aware that The Gallivant do not honour T&Cs, just in case we find ourselves in another lockdown situation.