STAY AWAY The customer service is TERRIBLE!!!...

STAY AWAY The customer service is TERRIBLE!!!! I ordered replacement parts which did not show any backorder issue when I placed the order. Email receipt said they would ship in 3-5 business days. I checked status after 2 weeks and the order was pending. Called customer service and was told some parts were backordered but they would send me the parts that were in stock. No parts shipped. Called back and was told by customer service that she would contact the plant and respond to me that day. No response. It has been 6 weeks since I ordered parts and they still can't tell me when my order will be built.