Leasing Agent: 5 stars

Leasing Agent: 5 stars
Apartment: 5 stars
Value: 4 stars
Application and Leasing Experience: 1 star

This review is not a criticism of the the individual people who work at The Fillmore Center or the quality of the apartments themselves. This is a review of the awful established processes and management I experienced as a new renter. Our leasing agent was lovely, but there were many things that were out of their control that were just plain awful.

It often took 3 or 4 days to hear back on an emails requesting any status updates on our application, and the updates were basically "still working on it". I called the leasing office about 6 times during business hours over the course of over a week and never once was my call answered. Voicemail every time. It took well over 2 weeks from the day we submitted our application to the day of signing a lease, even with me regularly pestering them for updates. This is about 2 weeks longer than it takes any other company I have rented from. This process should take 48-72 hours at most in my experience renting from Mosso, RentSFNow, and EmeraldFund properties.

The required application agreement is VERY sketchy and questionably legal... By submitting your application and a $1000 "Application Deposit" (note: it's not a security deposit) you sign an agreement that if they accept your application and you for whatever reason do not sign the lease within 3 days, they keep your $1000 as "damages".

Also, the leasing agents assure you all packages are handled by resident services, yet walking into the mail area reveals stacks of packages sitting on the floor in highly trafficked public areas.