Melvin Atangan

Review of Audi San Diego

Car was at the shop for two weeks. That day of my ...

Car was at the shop for two weeks. That day of my appointment, I was told it may stay overnight. Two days passed, still no car. I sent a text (I shouldn t have to initiate this) to ask for an update. That s when I was told that a lot of the servicing technicians were in quarantine. While I totally understand this, I believe this information should ve been disclosed in the beginning to set the expectations that it may take a few days or longer, instead of saying it may stay just overnight.

When I finally got the car back, I was very disappointed to find out that it wasn t washed because it was very, very dirty, like it s been sitting at the shop for two weeks (because it was). I was under the impression that a courtesy carwash is always included with a service? Overall, I wasn t very pleased with my last experience.