Craig King Review of BAA London Stansted
Definitely should have checked the reviews... but ...
Definitely should have checked the reviews... but who thinks to check airport reviews (expect you, you champion). Theres not much more that needs to be said about this airports management. A few things that ticked me off I ll list below (all at the border check):
Waiting in the line for 2 hours 15 minutes (and not because there was a tonne of flights come in)
1 person servicing our line in excess of 1000 people. 0 people servicing at one point too! (Had to wait until there were no priority or hostesses and then get one priority service lady to help)
The EU line had 3 people servicing the line (I understand we are 3rd class customers in your eyes but there s no need to make it so apparent!)
There are 22 service windows.... why is there only 1 person servicing the longest line?
I stood in line for near as long as my flight took....
What are the managers doing here...it may not be easy but it s definately simple!! If there s a long line with only one person servicing it, process the bloody line!!
Missed my bus that I booked for an hour and a half after my flight... sort your system Stansted it s embarrassing.
In the end, people started cutting the line and getting angry so they put 3 people on to service the line to prevent a fight amongst passengers (how proactive!).
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