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Chris Parsons Review of Hornblower Niagara Cruises
Terrible customer service. I ordered tickets onlin...
Terrible customer service. I ordered tickets online, my credit card was charged but didn't issue the tickets. Still fighting for a refund about a month later after multiple phone calls and emails. The boat experience is fun but I would just buy there at the desk. Avoid the website or having to deal with the office if you possibly can.
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