Doug Francavilla

Review of Lake Norman Chrysler Jeep Dodg...

LKNCDJR, once again, was horrible. After trying to...

LKNCDJR, once again, was horrible. After trying to work with them in the past I thought maybe just maybe they turned a corner or I at least found competent people to work with. Those people do not work there any longer and I was left to work with people who just don't care about anything pertaining to the customer. I was there for almost 3 hours for a state inspection and a quick check of brakes. I had an 8am appointment so it's not like I dropped in on a busy weekend afternoon. The answer they gave on the brakes was unsatisfactory in description and they had already put them back together. After nearly 3 hours of waiting I asked how much longer and was told "Your vehicle is being inspected now". Well of course it is because that is what I brought it in for. I asked again and she told me 10 mins. Vehicle was just sitting outside with the engine running so I had to go tell someone that it appeared to be finished (it was). Vehicle was having zero electrical/battery problems prior to taking it in - I go get gas 1/4 mi down the road after the "service" and the engine won't start or even crank. I've had electrical problems ever since. I noticed when I got my vehicle back the clock had been reset which didn't make since with what I took it in for. I was told I would have to pay for a tow back to the dealership if I wanted to have them look at it. I called them 5 times in one hour because nobody (Mandy, Jay) was calling me back after I was told by the front desk that they would. Had to figure it out on my own. I have been asking for my records for over three weeks now and they still have not sent them. Apparently all you need to have to work at this dealership is a pulse and not a strong one at that. This place is horrible from the top to the bottom. They have shown that to me time and time and time again.