Review of The Asbury Group

3 years ago

Hi,

Hi,

Recently my grandmother purchased a car from Nalley Kia at Stonecrest. My grandmother is older and is not in the best frame of mind. When she brought the car home, we immediately contacted the dealer to explain her circumstances and brought the car back to void the sale. The owner was VERY rude and not helpful or understanding at all. She traded her used Tahoe and only received $3,000 for the trade. The GM gave us the number to Asbury for assistance on voiding the sale and they have been no help. I called about 30 times yesterday only to receive an automated call system that leads you to no where. I was finally able to reach the receptionist on the phone that also absolutely RUDE. She provided me with the incorrect information regarding the GM over that dealership and stated that there was nothing that she could do until Marita return on Monday... really Monday it's Tuesday and you want me to wait that long on issue of this nature. When asked to speak with her manager, I was placed on hold for about 20 minutes and hung up on. ASBURY has horrible customer service and is allowing a dealership to take advantage of an elderly lady.

DO NOT DO BUSINESS WITH THEM!