Juan Diego Dianderas

Review of Scharff - FedEx

I wish I could give this company a 0 star rating. ...

I wish I could give this company a 0 star rating. My wife purchased some products online and we paid the seller a premium for shipping- order ended up costing 211 USD. After the order arrived, Scharff got in touch with us requiring a commercial invoice, we reached out to the seller who sent the commercial invoice to Fedex, assuming that as Fedex' representatives in Peru, Scharff would have some sort of communications channel with Fedex. After nearly two weeks, Scharff had no idea where the Commercial Invoice was and refused to get in touch with Fedex to request it.

We contacted the seller and requested the invoice be sent to us directly so we could redirect it to Scharff. After this was done, Scharff hit us with a bill for over 110 USD - 50 of which were stated to be customs fees (a bit ridiculous but not Scharff's responsibility)- and over 60 USD for 'handling' and 'fees' including fees for the time the package had spent sitting in customs! Scharff charged us a nearly a full 30% of the total cost of our package just to get it from Customs to us! A package on which we had ALREADY paid FedEx for direct shipping to us!

This company will do anything in its power to extort as much money as they can from you in spite of offering terrible, incompetent service. Avoid at all costs and do not use FedEx to ship anything to Peru.