Jason Weber

Review of City Bike Tampa

I have been an infrequent customer since City Bike...

I have been an infrequent customer since City Bike was in its old location and owned by Jason & Kelly. The reason for the low rating is a result of always feeling nickel & dimed since the new ownership. I recently paid $75 to have a new bike I purchased online put together and the crank is making clicking noises after just 3 weeks. I took it to Kevin and he told me it would be $25 to fix. This is terrible customer service. I've only rode my bike 10-15 times at that point and always on roads. This is just one instance of similar experiences I have had there.

I would ve taken it to Joe Haskins to get it assembled for just $30 that they charged, but they happened to be closed for a few days at the time b/c Joe was in the hospital. Joe has assembled a few of my other bikes and always stands behind his work by making any adjustments, etc. for free. When Joe does charge me it's $5 or $10. I understand that City Bike's rent is higher and therefore their rates are too, but not fixing my bike for free when something was put together loosely is terrible service. I must say, that's the fastest way to drive away recurring customers.

I would like to mention that the other employees at City bike are always friendly and courteous each time I drop in.