Lynne douglas

Review of Pertwee & Back Ltd

Brought my Motability car in for it s first year s...

Brought my Motability car in for it s first year service today, was informed last week that if it was there for 8:15am it would be the first car & would be dealt with quickly if I would like to wait. Yes I was there for 8:15 & yes I waited, and waited, and waited over 2 hours later I went to the reception desk & asked how much longer my wait would be, without any comment the receptionist stood up and walked away, I am left standing not knowing what was happening, she then reappeared and handed me a plastic bag with my car key in. No apology no comment no kiss my ... nothing. To say I was not impressed would be an understatement. The emailed car report is completed with a time of 9:00am.
Will go elsewhere in future if this is the best customer service they can offer!!!!!