Teresa Sardine-Pengel Review of The Asbury Group
I purchased my vehicle April 26th and still have n...
I purchased my vehicle April 26th and still have not been able to speak to management 6/26/2017.
From day one we had problems with Nalley Kia at Stonecrest. We drive off the lot with a test driver tag still on the vehicle. We noticed after stopping for dinner and they told us they overlooked that but we need to come back and get a tag and emissions done as well. We dealt with a very fast talking young man that was a big rush to get our paper work completed that evening (Clive or Clyde).
Then we get a called about our insurance binder that was faxed to them the same night we purchased the vehicle or we could not drive off the lot another thing we had to deal with.
Then again another issue a call from the Lender stating that they needed to run credit again because the paperwork that was sent to them had the wrong social security number plus the paperwork got to the lender late due to Nalley's error, and now my spouses credit which he freezes and removed it for Nalley and left it open for awhile is now frozen per his request but because of Nalley's error they could not pull it in time...I HAVE PURCHASED VEHICLES IN THE PAST FROM SMALLER DEALERSHIPS AND I HAVE NOT HAD ANY ISSUES LIKE THIS EVER.. I STILL HAVE NOT SPOKEN TO A MANAGER AS OF TODAY JUNE 28TH AND HE HAS PROMISED TO CALL ME BACK SEVERAL TIMES.... I WILL NEVER PURCHASE A CAR FROM A DEALERSHIP WITH SUCH POOR CUSTOMER RELATIONS..THEY GOT PAID AND DON'T CARE.
NOT A HAPPY PURCHASE AT ALL!!!!
Comments: