Justin Lupina

Review of American River Ace Hardware

I am a general contractor and shop at all hardware...

I am a general contractor and shop at all hardware/lumber stores in the area and abroad. Ace is very expensive, but I understand it is convenience and service you pay extra for. I still would shop here for that reason and being the closest to my house. Yesterday, 3/19 my water main broke and my family was without water for half the day. When I came to Ace to purchase the plumbing parts I needed, I came 20 minutes before closing and the employee(s) would not help me. I needed one piece of galvanized steel pipe cut and threaded which takes approximately three minutes to complete. They said they were too busy to help me and the store was about to close. 20 minutes! I am so disappointed with the service that I will now drive the extra distance for any and all of my future business. Bottom line, you do not turn away customers. Especially for the reason they gave me. I hope management does something about this because if this kind of service continues, they will keep losing customers/contractors to Home Depot and Lowes and they will go out of business.