Toxic Tommy

Review of Design Restoration & Reconstru...

In a nutshell, Design Restoration is OUTSTANDING!...

In a nutshell, Design Restoration is OUTSTANDING!!! We highly recommend them! They exceeded our expectations in every way! Even other businesses/suppliers we met with, mentioned several times how fortunate we were to be working with Design!

Following the complete destruction of our home, they emptied it, cleaned and stored our belongings, built us our dream home and then moved us into it!!! Over the course of 11 months, Design's staff proved to exceed our expectations over and over again! They are experts in their field! Their customer service is premium! Everyone we dealt with was genuine in their dedication and effort to promptly take care of us. Our dream home is everything we wanted and more, custom built with high grade materials and craftsmanship.

If you'd like to hear our story, read below:

While making breakfast one Sunday morning, a 40,000 pound oak tree fell diagonally through our home, crushing it from one end to the other. After safely exiting our home (thanks and praise to God), the second phone call we made was to Design Restoration. Within the hour, Mandie, Contents Manager, and Jimmy, Product Manager, arrived in our driveway.

The temperature that morning was in the thirties. Earlier, wind gusts had reached 65-70 mph. We stood with Mandie and Jimmy in our driveway, all of us freezing, while they offered their condolences and support. They confidently and optimistically shared the role Design Restoration plays during catastrophes like ours. We chose them without hesitation, to work for us. We are beyond pleased and thankful for the decision we made that day!

Bright and early the next morning, staff members arrived with smiles and words of encouragement. Darrin, General Manager and Jeff, Superintendent/General Contractor, were there to assess our loss. They, along with Mandie and Jimmy, explained what the next several months would look like, assuring us they'd be right beside us every step of the way. That day they did everything they could to cover and protect the contents of our newly named "tree house".

The tree was removed by crane on Wednesday. It truly weighed out at over 40,000 pounds! Our entire home was exposed to the elements. Design needed to shore up the wreckage for safe removal of our possessions. Had they been unable to do so, we would have lost everything.

They successfully shored things up after the tree was removed. Friday morning, Mandie asked if we had any valuables or sentiments in our home. Just moments later, people were carrying my mom's piano and a few other precious items out of the house! I was in awe! I was
amazed by the care they took in preserving our belongings.

Friday afternoon around 3 p.m., our insurance company granted a request to allow DR to work the weekend. Saturday morning, we were absolutely astonished to find cars and trucks lining our street, with 2 moving vans and 4 pods filling our driveway. Over 20 Design Restoration staffers were hard at work packing our belongings and moving them offsite to clean and store. Even Darrin, the GM, and his son who was home from college, were hard at it!

We worked with Mandie and Michelle. As I said, they took exceptional care in sorting, cleaning and storing our belongings. They created a detailed loss list, including photos, for submission to insurance. Their knowledge and expertise stands out!

I just can't say enough about Jeff and Jimmy! I will forever be grateful to them for building our custom dream home! And my husband will always enjoy his newly acquired 4 car garage with bonus room!

Jimmy is an expert at working together with the insurance company to ensure the claim goes smoothly. He worked diligently and skillfully to put the quote together for the new construction of our tree house.

Jeff is an expert General Contractor. He made every effort, with every detail, to assure our home was exactly what we wanted. When we had questions or concerns, he always responded promptly and with urgency.

Dale and Alan are gifted carpenters and our cabinets & woodwork are exceptional!

THANK YOU ALL!!!