I've been coming to Back Bay Bikes for the 5 years...

I've been coming to Back Bay Bikes for the 5 years I've lived in Boston now. I'll admit that their customer service is a bit rough around the edges, and that they can seem rude and gruff at times, but seriously, give it time. Befriend the shop dog, be polite, and over time, you'll get some truly fantastic service and advice at a fair price.

Repair turnaround times are impressively fast, and while they might give you grief about the state of your bike, I've never had issues with them trying to upsell me or BS me about needing new parts. They work wonders with a wheel truing stand, and I'm consistently impressed at how solid and true my (admittedly cheap) wheels feel after a tune up here.