You know my experiences with Bank of Hawaii especi...

You know my experiences with Bank of Hawaii especially this branch runs hot and cold. I'm so grateful that I still recognize most of the tellers but service has definitely declined. I don't know if it's because of new management? I keep asking myself why do I bank here? I bank here because it is convenient. Mobile banking, Mobile deposit and bill pay and easy deposit at Bank of Hawaii ATMs. I travel often and I get no reimbursement on ATM fees. So again I ask myself why do I bank here? I don't receive customer service especially at this branch, they don't have a product for those that need some type of ATM fee reimbursement or even pay a higher annual fee on your Hawaiian Airlines debit card to get more miles, they don't even wave cashiers check fees which is upwards to $12. All of this I can get free with my credit union at HawaiiUSA. The only product that you can get literally everything for free is a bankOhana level III. You must have upwards to $50,000 or a qualified linked loan such as a mortgage. I live in the real world, I have a Bank Ohana level one. It's a shame that a bank that is supposed to be representing Hawaii doesn't even listen to the community needs and can't even offer basic customer service. One last thing to add. I had to call customer service because they're mobile banking was down as usual. I live in Ewa and I had an appointment at 4pm on Beretania Street. During rush hour waiting in traffic I was still on hold. Walking in to my appointments 415 still on hold. Called customer service at 230pm was transferred to the mobile banking department and was on hold for the entire drive to town. I will screenshot my time that I spent on the phone waiting. I hope that some executive is reading and actively following up on yelp reviews because there clearly is a disconnect with this branch and customer service in general.