We were really looking forward to staying here, ho...

We were really looking forward to staying here, however our experience trying to get a refund after our stay had to be cancelled due to COVID-19 has been awful. I appreciate many businesses are in a difficult situation, but so are people who have had to take salary cuts or worse. Witholding refunds contrary to their own booking policies after lengthy discussions and explanations of our difficult financial position does not make for a good impression.

They are still holding onto my money and refusing to refund it and it has completely tainted our impression of the management and hotel.

Please, please can you process our refund. Doing so would make us more likely to want to come visit when things get back to normal.