At this point just get rid of the whole current st...

At this point just get rid of the whole current staff members in the energy assistance program and start over. This is one of those programs where you have to send in everything but a sample of your DNA in order to get approved, they give you the runaround so bad that you end up givin up. You can send in just about everything they require and they sit around and procrastinate with your case and try to find any small reason not to approve you. My goodness! it's a pandemic goin on right now, who has the time or access to some of these things they require? They so concerned about a document or two, meanwhile people are like sittin ducks waitin for the day their utilities get shut off because they can no longer afford the expenses due to cut hours, no hours, or just no help in general. Not everyone was fortunate enough to have an essential job. We as clients, need the help! we shouldn't have to wait weeks and months just to be denied.