Christian Brody

Review of notebooks plus

One word to describe the service: INCOMPETENT

One word to describe the service: INCOMPETENT

I brought my laptop in because it was running unusually slow. I only requested none of my data be lost and to call me with the diagnostic before he began repairs. I had to contact him after a week to ask about the status of the diagnostic. The guy couldn't figure out the problem and completely wipe my hard drive. No phone call to confirm it was okay to loose all of my data. Turns out it was only a bad wire, the rest of the laptop was perfectly fine, including my new solid state hard drive. He deleted 10 years of photos and all my work over a bad wire.

When I came to pick up my laptop he couldn't articulate why he had to delete all of my data. It was painfully obvious he messed up and couldn't admit to his own fault. Then had the audacity to charge my $150 for a bad wire replacement. $150 for loosing 10 years of photos of myself with my Marine Corps brothers...

A simple fix, because of this man's incompetence, erased more than this company will ever be able to understand.

Don t pay attention to the bellow comment. Apple tech support and Drive Savers both concur: no need for what this company did. Incompetents at its finest.