T

Tanni Baird

4 years ago

I would rate them ZERO STARS if I could. 40 minute...

I would rate them ZERO STARS if I could. 40 minute drive each way. My initial appointment was this morning; was told to be there at 9:45, appointment with Dr Southwell at 10. At 10:30, I asked about delay. They said he was reading my file and they were behind. No apologies, but heard office person say she hates confrontation to the other office person. 15 minutes later, at 10:45, I left. Dr Southwell writes about respecting his patients, but this is a very poor way to show respect, ESPECIALLY at an initial appointment. Well, at least I was disrespected up front. Apparently this is the norm from what I have read here.
FAMILY WAITING PRACTICE is right!

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