Andrew Phlegar Review of The Asbury Group
If you bought a black 2015 Versa SL(CPO) on Sun(10...
If you bought a black 2015 Versa SL(CPO) on Sun(10/23) from Crown Nissan... Hope you checked the Carfax!!!!!*
Tom Ward, the salesperson I spoke to wasn't knowledgeable about the vehicle or vehicle history for that matter, which was disappointing since it was a CPO vehicle. The paperwork on the car showed it had no warranty and was being "as-is". I found this odd, being it is only a 2015 and a CPO! When I asked Tom about this, and questioned him on how a CPO Vehicle could be sold without a warranty(the whole point of buying a CPO!) he said "I would have to sell you the car first to put the warranty on it". At this point, I'm starting to see this guy is shining me on. I asked to see the Carfax on the vehicle and Tom was hesitant at first saying only " we don't CPO cars that have been in accidents" I quickly told him that that was wrong and is only in regards to frame damage. Then I had to ask for it again before he finally caved and went to go get it. Once I found out that the carfax showed a "Disabling accident" I asked about it, and was told it was merely a "scratched bumper". Not believing that, and knowing that by SCDMV standards a "Disabling accident" means it had to be towed from the scene of the accident. I pressed Tom for more information, he finally divulged that this car was in the rental car fleet their at Crown and it was in a small accident. I said great let me see the repair/estimator invoice on what was done. After 2 days of texting him for the information about the accident, I finally received a work order with only a price on it. It was over 3 thousand dollars in repairs for just a scratched bumper! Come to find out it was a quarter panel, a bumper, and god knows what else. I'm not opposed to buying a car that's been in a accident, if I know the extent and how it was repaired... so I told Tom I could be there Monday (10/24) to start negotiations ... I wanted to have a closer look at vehicle while not have a salesperson hovering over me, so I go over Sunday morning to look at it. I check the hours of operations by the front door and it states they are "Closed on Sundays" Great, I can give it a good looky lou. Satisfied that the repairs didn't look shotty, I head home thinking I was possible going to buy this car tomorrow. Next morning I get a text from Tom saying "the car sold on my day off... sorry". How could this happen!!! I was there the day before and they were closed. Well... They are open, just didn't bother to update their hours of operations. After all the problems plaguing this potential transaction I told Tom, that I want the Manager give me a call. Last text I got from him stated that Brad (manager?) had my information and would get back to me. Still waiting for that call. Buyer beware!
Update 11/18/16
Spoke with new GM,
The Sunday hours are now missing. However you can still see the reminisce of the closed stickers on the hours of operation. Kevin (who looked more bother to have to speak to me at all) told me that we don't hold cars. But never apologized for there many errors. Hoping that they would show there apologies in actions, rather than words I told them I was looking at 2 cars on there lot. I was wrong, they have no interest in anything other then their bottom line... Customer service be damned! Avoid them and all other Asbury Automotive Group deals like the plague!
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