One star for customer service: We bought our fire...

One star for customer service: We bought our fireplace from Lowe's in Sept 2020 from Lowe's. It is beautiful. One problem, the paint on the fire grate paint is already off and down to the bare metal. Long story short. I contacted customer service and sent a picture as requested by Fatima. I have received NO follow up response. I have sent several emails to see what the status of my request is, again no responses to my emails. This is very frustrating. I will not buy a product from this company again because there customer service communication is poor.