satyadeo liliah

Review of Split Rock H20 Water Park

I wrote this review due to all the problems I face...

I wrote this review due to all the problems I face with my stay here at the resort. My family and I stayed in 3122 A & B and from the time at checking in we were to find out that the water park was closed, upon on our way to the room my kids and family was complaining about the funny smell.
Not only did we face that during the stay we had to face roach in the sink and in the bed room, non working microwave, broken tv stand, broken pull out bed which I have pictures to show proof. We even try using the closet and the door fell apart. This is all unacceptable, not forgetting the entrance door to our room was not locking we had to contact the front desk couple times (3 times) upon leaving on our days trips. We also had issues with the back door to the balcony not locking and a safety issue for our kids., I had to take the couch and block the door just to keep it safe for the kids not too go outside. It was very unsafe leaving my personal belonging unprotected and also sleeping night time knowing the door was not locking.
I understand it s COVID-19 but there is a lot that needs to be done that does not pertain COVID-19.
My stay here was very uncomfortable but I had to stay just to make my kids happy. I m bringing this too your attention because this is unacceptable.