My daughter loves playing this game! We spent alot...

My daughter loves playing this game! We spent alot of money on it!! Her account got hacked they changed her email address!! it's been 4days!!! I emailed them as soon as this happened several times regarding this & still no response yet!!!!! So the hacker is now playing my daughter's game enjoying her stuff that we paid for & they have yet to get back to me! Very BAD