I had an interview with Asbury Automotive call cen...

I had an interview with Asbury Automotive call center company that I was very excited to accept. The interview went very well or so I thought. I interviewed with two different people one of which was a manager. The manager said she really liked me and offered me the position. Which I gladly accepted. I was so happy I declined another offer from another company. The recruiter (I won't mention her name) conducted the group interview introduction about the company and the interview process. After a couple days I hadn't received an email with an offer letter from the recruiter. So I decided to email her. She emails me back requesting a video of me trying to sell them my car plus a video reading the script we were given.
Of course now I'm totally confused. So I ask is this some type of part II of the interview. Her response was yes. At No time during this entire process did anyone mention anything about this "2nd interview process". If this was really suppose to be a part of the 2nd interview process can, then can someone please tell me why she has never given me a date that this said 2nd video interview is due. This company is a joke and they are playing with peoples livelihood. I am contacting every social media, blogs everyone to let them know what type of employment practices they have.