Kim Fleming

Review of Shangri-La Singapore Hotel

I expected more refinement amongst the guests but ...

I expected more refinement amongst the guests but instead found many to be rude. The hotel needs its staff to enforce better behavior from its customers. We were frequently cut off, pushed or shoved. Breakfast buffet just getting food or worse trying to order an omelet. I did appreciate one morning when the omelet chef told someone they were behind me after they cut in front on me. Kid club: what is up with the lines? Be better to not make the hotel like a theme park and instead arrange a more orderly way to use kid club. I recommend a take a number system when the crowd is so bad. The pool...we just needed one chair. No one working there managed the chairs so we had a family aggressively get in our face when we were about to set our things down to tell us they had those chairs. They were the only 3 open chairs. Granted that family had 3 adults and 3 kids. However I was one adult with two kids. I tried to reason with them. Even though I felt they didn t even have claim to the chairs. We were standing in front of them while they were over getting towels but said those were their chairs. With 3 adults one could have stood by them to claim them had they been there first. Regardless, I am not the type of person to be rude so after asking nicely if they couldn t at least share and let us use one chair. But being told no. I took my kids and placed my things on the ground. We swam and while swimming I noticed the other family didn t sit in the chairs and didn t have anything on the chairs except their towels. They could have let us have one. It would have been really nice to have someone that works at the pool to have intervened and told them they needed to share. We paid a lot to stay at Shangri la. If it was a budget hotel I wouldn t expect better service. The entire staff needs to police bad behavior and keep rude guests in check. There was a staff person (at the towels) that watched the whole pool exchange and just shrugged.