Julia Bowers

Review of Northlake Behavioral Health Sy...

I just called this place horribly worried about a ...

I just called this place horribly worried about a patient being treated here and was answered by a woman having an apparently great time! She was laughing when she answered. Laughed like she just heard the funniest joke ever! For quite some time I sat on the phone confused and scared saying, "excuse me? Hello???" FINALLY, she takes a deep breathe and asks me what I needed. WELL LISTEN. MY BEST FRIEND, MY SISTER IS STUCK IN YOUR FACILITY AND IM WORRIED SICK ABOUT HER. She's ill and I can't get to her! And you are going to answer the phone laughing????? Nothing is funny about this! I'm so worried about my loved one. No one should call a mental health facility and hear 20 seconds of uncontrollable laughter!