I have never been so disappointed as I am w OAT. ...

I have never been so disappointed as I am w OAT. Last year when I went to Tuscany, they were remarkable -- the tour guides were great and the staff stateside were very helpful. OAT has done a 180 on the stateside assistance. Unbelieveably LONG wait times on the phone for one. It's impossible to get simple questions answered. On this recent trip, I had confirmed seats and the airlines did something and I lost half of the confirmed seat assignments. A month prior to the trip I looked at the itinerary and noticed this. OAT was able to restore 2 of the 3 seat assignments but wanted me to go from seat 18 to 31 on a 6 hr flight in the back of the plane. Good thing I took out insurance because if nothing changes in the next few weeks, I am canceling -- and I don't think the OAT person was really very concerned about this inconvenience. Anyway, OAT's service has declined compared to what it was.