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Mikki Cheral

4 years ago

Currently checked in for a Madi Gras slash birthda...

Currently checked in for a Madi Gras slash birthday vacation and was greeted by a rude desk clerk. She was very defensive and quick to dismiss her responsibilities. We arrived check in was 4pm cool but she tried to offer us a room that did not have the view i was charged for. Not only that our room was not cleaned up properly we slept in the beds only to wake with hair Not ours in the sheets and on the pillows . A less than stellar bathroom etc. The worst oart no housekeeping until after 5pm the next day and she actually asks me oh did u want housekeeping?? Ummm duh didn't i pay almost 500.00 dollars for housekeeping. Another brush off !! Then i called the front desk she answered and avouded me the entire call. This could be a pretty decent hotel ...however Miss No name tag ..idk at the front desk was horrible. Can we say please consider my refund!!

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