Chava Ziff

Review of The Denver Athletic Club

Unfortunately we had a terrible experience with th...

Unfortunately we had a terrible experience with the daycare at Denver Athletic Club. In July, 2017 we toured the daycare facility with Courtney LeDuc and decided to put our son s name on the waitlist. In order to do so, we initiated a social membership and were given a timeframe of an August start date (which was eventually shortened to a late May start date). For 11 months we paid monthly dues and checked in with Courtney (usually with a delay in her response time). As you can imagine, we planned our lives around this arrangement and had our son in an interim daycare in the meantime. As the start date approached, we were communicating with Courtney for a couple of weeks attempting to get the paperwork and a pre-visit scheduled. She confirmed a time and date via email, noting that the following would happen in that visit:
- We would meet the teachers, which was very important to us, especially after pulling our son out of our current daycare with wonderful teachers.
- The teachers would observe him and determine whether he should be placed in Infant 1 or 2.

When we arrived, Courtney had no idea why we were there. Then a woman named Shannon came out and said that she heard I was there to do a tour. I clarified that it wasn t a tour and explained what I had spoken to Courtney about. She asked if I was aware that Courtney was leaving the DAC, which I was not. Then she told me that unfortunately the infant 1 and 2 teachers were not there that day, and instead there were subs. So the entire point of the pre visit - to meet the teachers and get my son observed - was not able to happen. Shannon provided no apology, no acknowledgement of the chaos of the visit and the fact that the child care group appeared to not have their house in order, nothing about how this never happens and something was lost in translation with Courtney leaving... nothing.

We walked out of the DAC and agreed that we did not feel comfortable sending our son to daycare there. After 11 months of excitement to have our son at DAC, after 11 months of paying for a social membership just to be on the wait list, we now have to scramble to come up with a new plan for daycare.

We have invested a great deal of money and time into this experience and the ONLY thing that the DAC refunded us was our first month daycare payments, despite multiple emails to all levels of the organization. I wanted to share my experience in hopes that it saves others from going through what we went through with no resolution.