my appointment was at 8:20. I arrived at 8:00. I...

my appointment was at 8:20. I arrived at 8:00. I was there to get 4 tires. I was told it would be approximately 1hour and 30 minutes. Two hours later I was told they did not have the tires. I was told that they would give me a rental and the tires would be in between 12 or 1. I could not rent the car because of my insurance. I told them to put my tires back on my car and I would come back. I was told that it would be ready in 20 minutes. 30minutes later I was told that the new tires have arrived and it would take about an hour to install. Almost 2hrs later my car is ready. In total I spent 41/2 hrs there. I cannot get that time back.