On September 13, 2018 I purchased a chandelier in ...

On September 13, 2018 I purchased a chandelier in the amount of $103.92. The chandelier arrived on September 18, 2018 via UPS delivery and was damaged. I contacted Bellacor Customer Care on September 19, 2018 to file a damage claim and to request a refund. I was advised to provide photos of the damage and Bellacor would email return instructions (return label) within 3-5 business days. A confirmation email was received September 20, 2018 acknowledging receipt of the damage photos. On September 20, 2018 I contacted Bellacor and again requested a return label. I was advised the "Return" was in process. On September 24, 2018 I received an email from Sirina indicating Bellacor recently updated its Return System/Database and they were experiencing technical issues; but the Return Instructions would be provided on September 25, 2018. However, return instructions were not provided and I contacted Bellacor on September 28, 2018 and requested an escalation to a Supervisor. I was advised their was still an issue with the Return System/Database and that a Supervisor was not available. In addition, I was advised the supervisor would return the call within two business days. It has been 18 days since the order date and 11 days since the damage claim was reported and Bellacor has failed to initiate the return process so that I can return the damaged item and receive a refund.