Steven Fortriede

Review of Parkview Health

Great people!! Lousy website. Terrible phone tree...

Great people!! Lousy website. Terrible phone tree.

I needed to refill a prescription for eye drops from the outpatient pharmacy. I needed to know if the Randallia pharmacy had it in stock or if I had to go to another location. I called 6 times over a period of 1 1/2 hours, the hospital general number, the pharmacy number, etc. Got either no answer at all, message telling me to leave a voicemail to be returned within 24 hours, etc. On 6th call, got to a person who asked me my name and my doctor's name; then, without any further comment, transferred me to my doctor's office.

I tried to work through the Parkview website. Found lots of info about how great Parkview is, the awards it won, the great careers available, and how to volunteer or make a financial donation. Nothing about how to get contact with the pharmacy or get my eye drops refilled. Lots of good stuff about pharmacy careers though, and some awards it won.

From a non-Parkview source I finally got a direct number into the pharmacy. The ladies there were immediately helpful. They called "upstairs" to make sure the medicine was available and told me my wife could pick it up for me. They even made sure I knew how long it would be before I could get it. They should get a pat on the back. They are the only reason this is not a zero-star review.

You guys need to look at your phone tree and website from a user perspective. Maybe a little less about you and a bit more about serving the people who need you.