Deborah Waggoner

Review of Lexington Law Firm

Lexington Law's credit repair services are good - ...

Lexington Law's credit repair services are good - not great, though. They need a more user-friendly website, for starters. They also need to improve on communication with clients. It would be better if each client were a dedicated person at the firm assigned to each case so that clients do not have to explain things over and over again to several different paralegals. Also, the "upload docs" function on the site needs explaining. I uploaded docs pertinent to one of my cases and never received a call back about it, further instructions, an email... nothing! So Lex Law "sat" on it for more than a month until I finally called and basically told them what needed to be done with the docs I sent and which case it applied to. The good news is, the staff is helpful and friendly for the most part and complaints/concerns are handled promptly and their services DO PRODUCE RESULTS (I've had about 22 items removed from my credit report in the 9 months I've been a client). However, much more can be accomplished for the money if the process were more streamlined... Please note my suggestions/concerns above as to specific issues. Overall, it's a good value but would be an even better value if prices were either lowered to reflect the issues or more streamlined service were available with the "premier" accounts. I would recommend this company to assist you with credit repair services, with the caveats aforementioned noted, of course. :)