I'm totally upset l booked a reservation for...

I'm totally upset l booked a reservation for my son and his newlyweds wife For a one day stay at your hotel. However
, when l booked it l was never told your limitations. I'm asking for a full refund #95850899 immediately.. Your customer service was unacceptable , l should have been informed by booking.
Very unsatisfied customer., and was on hold with Chrissy for 25 minutes and she put me on hold and never came back. That call was June 9, 2020 pacific time at 10: 29pm. Thank you for disappointing honeymoon night.

My son and new bride were very disappointed