Promised approximately 30 days from install to op...

Promised approximately 30 days from install to operate . 12 weeks since install, still no PTO (permission to operate) and our roof has empty spots and broken shingles.
Feel like we are getting the run around. So very grateful none of our friends/ neighbors took our referral to sign with this company.
Completely disappointed and feel like we got hosed with the sweet faced representative that convinced us this was the way to go.
Hope it doesn t start raining any time soon!!! I m sure their roof warranty isn t going to cover the secondary damage we will most likely receive